Head of Retail Operations

Head of Retail Operations | London | £110,000 + Benefits

Zachary Daniels are delighted to be partnered with a leading fashion brand on the high street.

Reporting to the Retail Director for UK and ROI, the Head of Retail Operations is responsible for leading a successful team to create and deliver a cross-functional operational strategy to drive fluidity and efficiencies in retail; aligning with the rest of the business and eradicating operational friction. Delivering a stretching and executable plan across the function, through the pillars of the brands retail strategy, which include: omni-channel, localness, and people.

The role is fundamental in fostering an inclusive culture that is aligned to the brands values: You will shape, influence and deliver the retail strategy, by working in an agile and cross-functional way.

As Head of Retail Operations, You will:

• Works alongside the Retail Director to create and deliver a stretching and executable retail strategy
• Critical in driving and embedding transformational change through collaborating with key stakeholders business wide ensuring each pillar and project strand of transformation is executed effectively against the wider business plan
• Manage the central resource across retail to ensure central processes are aligned and eradicate duplication
• Accountable for effective and efficient management of the retail payroll model
• Delivers the strategic objectives by working with and influencing support center teams such as space planning, marking, product, property etc. at a peer and Director level.
• Monitors key consumer trends, competitor activity and changes in the market
• Involved in, and at times leads business wide project activity

Behaviours, knowledge, experience:

• Strategic thinker; able to set long term purpose and switch between both short- and long-term activities.
• A change enabler, who role-models and engages, taking people on the journey
• High level of emotional intelligence and integrity; and the ability to flex approach
• A natural coach, who develops and motivates high performing, diverse teams to deliver exceptional results
• Encourages creativity, innovation and improvement. Seeks opportunities to remove barriers and presents alternatives, recognises risk, enables change and anticipates unexpected outcomes.
• You will already be operating at this level within fashion retail.

Head of Retail Operations | London | £110,000 + Benefits

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** NOTE - All emails from will be sent from the following domain @zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **