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Customer service administrator

2022-01-06 13:31:502022-02-04Zachary Daniels
Job TypePermanent
LocationGolborne, Greater Manchester
AreaNorth West, UKNorth WestUKGolborne, Greater Manchester
SectorRetail Operations - SalesRetail Operations - Other
Salary£20000 - £25000 per annum + Benefits
CurrencyGBP
Start DateASAP
AdvertiserZachary Daniels
Job RefBBBH22544_1641475910
Description
Customer service Administrator
Golborne
£25,000 + benefits
Monday - Friday 8:30am-5pm
Consumer brand
 
Are you looking for a varied office role working for a solid company with a friendly team and impressive culture?
Do you have excellent customer skills and administration skills that you wish to develop?
Do you want to develop a career within a fantastic culture that welcome people with that "can do"attitude?
 
If this sounds like you then please apply!
 
 
This is a great opportunity to join a commercial forward-thinking consumer business within the health and wellbeing sector. With health & wellbeing at the forefront of everyday life, this role is integral to the business.

 

This role is a great opportunity for someone that has 2 + years experience working within an admin/customer service role within an office environment who is confident when dealing with customers via email and telephone. This is a large company but their UK arm (based Golborne) has a small(ish) close knit team who enjoy working together together the job done!
 
In return for your hard work and commitment, the company offers career development, excellent pay and other benefits as well as a chance to help shape the business moving forward during this busy period of organic growth.

 

To be considered for this role the below qualities/experience are desired:
  • Take pride in your work and naturally wants to do the best job possible.
  • Experience working within an office setting as opposed to solely having large call centre experience
  • Strong telephone skills, and posses the ability to deal with customers confidently, whilst remaining friendly and professional
  • Posses a good energy to enable a positive contribution to the existing team dynamics.
  • Provide a high level of accuracy and attention to detail.
  • A good team player… we are really looking for a conscientious individual who is willing to go above and beyond when necessary, to help out during holiday season and other busy periods.
 
Administrative duties:
 
 
▪ Placing customer orders whilst checking availability of products.
▪ Ad hoc Project work.
▪ Management of any back orders and customer returns.
▪ Keeping customer records up to date.
▪ Collation of data sheets when requested.
▪ General data input
▪ Other Ad-hoc admin duties.
 
Customer Service responsibilities:
 
▪ Dealing directly with customers on a daily basis, via both telephone and email always aiming to provide exceptional service.
▪ Responsibility for any customer complaints, dealing with them quickly and efficiently.
▪ Liaising with 3rd party logistics provider in order to fulfil customer requirements.
 
 
BBBH22544
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